Effective date: October 22, 2025
Last updated: October 22, 2025
1. Who we are
Institut de Silhouette (“we”, “our”, “us”) provides wellness and beauty services, consultations, and treatments. This Privacy Policy explains how we collect, use, disclose, and protect personal information about clients, visitors, and users of our website and services.
Contact:
Institut de Silhouette
Email: Institutdesilhouette@gmail.com
Address: Nyanappana Halli, Arekere, Bengaluru, Karnataka 560076
Phone: 99720 64685
Institutdesilhouette@gmail.com
2. Scope
This policy applies to personal information we collect:
when you visit our website,
when you register for or use our services,
when you contact us, and
when we receive information from third parties about you.
3. Personal data we collect
Depending on how you interact with us, we may collect:
Identity & contact information — name, date of birth (where needed), postal address, email address, telephone number.
Administrative & transaction data — appointment history, invoices, payment information (processed via our payment provider), billing address.
Health & sensitive data — health history or clinical notes required for treatments (collected only with explicit consent and only when necessary).
Communications & marketing — preferences, consents, records of communications.
Technical & usage data — IP address, device/browser details, pages visited, cookies.
Third-party data — referrals or information from trusted third-party providers (with lawful basis).
4. How we collect data
Directly from you (forms, bookings, in-person intake, email, phone).
Automatically via our website (cookies, analytics).
From third parties (payment processors, referrals) when needed.
5. Purposes of processing & lawful bases
We process personal data to:
provide services and manage bookings (performance of a contract),
process payments and keep financial records (legal obligation / performance of a contract),
provide clinical care (explicit consent / vital interests as applicable),
respond to inquiries and provide support (legitimate interests),
send marketing communications (consent),
operate and improve our website and services (legitimate interests or consent for cookies),
comply with legal obligations and prevent fraud (legal obligation / legitimate interests).
We never process more data than necessary for these purposes.
6. Cookies and tracking
We use cookies for site functionality, preferences, analytics, and (with consent) marketing. On first visit, users will see a cookie choice prompt where required. You may control cookies through your browser settings.
Cookie categories:
Strictly necessary (required).
Functional (preferences).
Analytics (usage).
Advertising/targeting (only with explicit consent).
7. Sharing & disclosure of personal data
We may share personal data with:
service providers (payment processors, booking systems, email providers, cloud hosts) under contract;
health professionals or parties directly involved in your care (with consent or where necessary);
legal/regulatory/tax authorities if required;
potential buyers in a business sale or reorganization (with confidentiality safeguards).
We do not sell your personal information.
8. International transfers
If we transfer data outside India, we will ensure appropriate safeguards are in place (e.g., contractual protections).
9. Data retention
We retain personal data only as long as necessary. Suggested retention periods (adjust for local legal/professional requirements):
Client records and clinical notes: 7 years after last treatment.
Billing and tax records: 6 years.
Marketing data: until consent withdrawn or 3 years after last contact.
Website logs and analytics: 24 months (or as required by law).
10. Your rights
Depending on applicable law, you may have rights to:
access your personal data,
correct inaccurate data,
request deletion (subject to legal exceptions),
restrict or object to processing,
data portability,
withdraw consent (for processing based on consent),
lodge a complaint with a supervisory authority.
To exercise rights, contact: Institutdesilhouette@gmail.com. We may request proof of identity before complying.
11. Security
We use reasonable administrative, technical, and physical safeguards (secure servers, access controls, encryption where appropriate). No system is perfectly secure; in case of a breach we will comply with applicable notification requirements.
12. Children
Our services are intended for adults. We do not knowingly collect data from children under 16. If we learn we’ve collected such data without parental consent, we will delete it promptly.
13. Marketing communications
We send marketing only with your consent (or where permitted for existing customers). You can opt out anytime via the unsubscribe link in emails or by contacting Institutdesilhouette@gmail.com.
14. Changes to this policy
We may update this policy from time to time. We’ll post the updated policy with a new effective date and notify clients where required.
15. Third-party sites and links
Our site may link to third-party websites. We’re not responsible for their privacy practices—review their policies before sharing personal info.
16. Contact & complaints
Questions, requests, or complaints:
Email: Institutdesilhouette@gmail.com
If unsatisfied, you may lodge a complaint with the relevant data protection authority in your jurisdiction.